Return policy

All our product are 3 months warranty.If you are not 100% satisfied with your purchase, we will accept returns of unused items for a full refund or exchange. If you change your mind about the products you have purchased from us, you must contact our sales team by email(sales@vitecket.com) or leave us a message here before returning the goods.

To be eligible for a return, your item must be unused and in the same condition that you received it. If the returned item has been used, or if the original retail packaging on new factory sealed products has been broken, we consider the item as used, which means that upon withdrawal of the purchase, only a portion of the purchase amount will be refunded, depending on the current market value of the product. Once we have received the goods and approved the return request, we will refund the amount by prior agreement. You are responsible for the cost of returning the item(s) to vitecket.com, unless the return is a result of our error.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for paypal to process and post the refund too.

Shipping options for return items:

When you confirm to return the items to us, please make sure the shipping address by email(sales@vitecket.com) .Then use simple airmail or EMS to return it.

Vitecket.com reserves the right to refuse any returns which do not comply with the above criteria.